Dispatch coordination
Connect movement requests with relevant inventory and dispatch knowledge.
WEZUMO Logistics Industry intelligence
Demand and capacity.
Better coordinated.
Designed to bring shipment demand, confirmed capacity and dispatch context together so your team can see mismatches and resolve delays.
Distribution teams · Transport operators · Warehouses
Knowledge → Context → Action
The everyday challenge
The space is available. The plan is still waiting.
A transport request changes while capacity, warehouse readiness and delivery constraints sit in different places. Teams can miss a suitable match or spend hours reconstructing an exception.
- Available capacity disconnected from new movement requests
- Missing dispatch details delaying an approved plan
- Delivery exceptions passed on without a responsible owner
The connected workflow
From a movement request to a clearer next step.
Follow an illustrative request through the journey. Select a stage to see the context, the next action and the people involved.
Illustrative requestA shipment needs a revised delivery window after a dispatch exception.
Stage 01 / 04
Capture the request
Keep the movement requirement and its constraints together.
People in the workflowOperations coordinator
Connected working context- Relevant context
- Shipment reference · Destination · Requested window
- The next step
- Prepare a movement brief for the coordinator.
Your team reviews before action
Stage 02 / 04
Connect the updates
Bring relevant warehouse and dispatch information alongside it.
People in the workflowWarehouse / Dispatch
Connected working context- Relevant context
- Request + latest confirmed operational updates
- The next step
- Identify the information missing from the handoff.
Your team reviews before action
Stage 03 / 04
Review the exception
Give the responsible person the history behind the issue.
People in the workflowDispatch lead
Connected working context- Relevant context
- Exception reason · Constraints · Customer question
- The next step
- Review the feasible next step with the relevant team.
Your team reviews before action
Stage 04 / 04
Coordinate follow-up
Carry the confirmed plan into the customer conversation.
People in the workflowCustomer operations
Connected working context- Relevant context
- Reviewed plan + responsible person + next update
- The next step
- Keep teams aligned on the agreed follow-up.
Your team reviews before action
Conceptual workflow, not a live product interface. Connections, available capabilities and permitted actions are scoped with your team.
From opportunity to action
Make the lost value visible.
Give the next step an owner.
Unused vehicle space, delayed dispatch decisions and repeated exception handling can increase the cost of each movement.
- 01 / The signals
What to bring together
Shipment requirements, confirmed vehicle or warehouse capacity, dispatch constraints, exception history and actual delivery updates.
- 02 / The intelligence
What to look for
Expose mismatches between demand and available capacity, missing dispatch information and recurring causes of delay.
- 03 / The action
What your team can review
Propose a capacity match, exception owner or revised handoff for dispatch review. Operations confirm safe routing, feasible schedules and delivery commitments.
Potential business value
More productive capacity and shorter delays between a movement request, an agreed plan and fulfilment.
Outcomes to measure
Agree a baseline, scope and review period before evaluating results. These measures are evaluation criteria, not achieved results or guaranteed improvements.
- Capacity utilisation
- Used capacity as a share of confirmed available capacity for the agreed fleet or facility.
- Dispatch cycle time
- Time from a complete request to an approved dispatch plan.
- Exception resolution time
- Elapsed time from a recorded delivery exception to a confirmed resolution.
Illustrative product direction, powered by the same WEZUMO CORE. Availability, integrations, data permissions and automation are confirmed for each implementation.
Where it fits
Start with the work
that needs more context.
A focused starting point makes the conversation practical. These are three workflows to explore with your team.
Exception follow-up
Retain what changed, what is understood and who needs to review the issue.
Operational continuity
Give the next team the context behind an update, alongside its status.
Built around your people
Operational decisions remain accountable.
Dispatch teams confirm capacity, routing, delivery commitments and safe operating decisions. This direction does not imply live tracking or an existing transport-system integration.
Understand the shared platformBefore we begin
Does this provide live shipment tracking?
Live tracking is not claimed here. Data sources, update frequency and any tracking integrations would be agreed for a specific workflow.
Does it replace our transport system?
The starting point is coordination around existing work. Any connection to an operational system requires a separate scope and technical review.
What should we bring to a first discussion?
A dispatch or exception journey, the teams involved and the updates that are hardest to pass between them.
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Let’s make it practical
Where is opportunity
getting lost?
Bring a missed opportunity, recurring delay or capacity gap. We’ll discuss a focused workflow and how to evaluate its value.
Discuss Logistics
A workflow shaped around your team
WEZUMO LogisticsReady to discuss a workflow?
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